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Complete Identity Monitoring

and Protective Services

 

DEFENDER ID FEATURES

These features listed below may be included in your plan.
Please review your plan for specific details about the offering.

 

 

Monitoring, Report and Score

Daily monitoring of your personal records, including email alerts for any changes and an annual credit report and score.

 

Change of Address Monitoring

Learn about changes to your United States Postal Service information that could indicate attempts to divert mail or open accounts in your name.

 

Social Security Number Trace Monitoring

Review names, aliases and address history associated with your Social Security number for signs of fraud.

 

Score Tracker

Ongoing tracking of credit scores through monthly credit score monitoring.

 

Court Records Monitoring

Make sure criminal acts are not reported under your identity.

 

Payday Loan Monitoring

Make sure criminals are not taking out payday or quick cash loans, which do not require a credit inquiry.

 

Cyber Monitoring

Rest easy knowing the internet— including the dark web—is monitored daily for potential fraudulent transactions made with your stolen personal information.

 

LifeStages Identity Management Services

Learn how to protect you and your family with proactive education resources and guidance, and rely on fraud resolution experts for help when data is compromised.

 

Expense Reimbursement

Rest assured any covered expenses you incur to resolve an identity theft event will be reimbursed with expense reimbursement insurance.

 

 

  •  Expert Resolution Services Expert assistance is available to help cardholders 24/7 if they think their identity has been stolen. Direct your customers to call 1-800-Mastercard.
  •  ID Theft Alerts™ This service tracks thousands of websites to learn if your customers' personal information is being bought or sold online.
  •  Emergency Wallet Replacement Experts are available to assist your customers in quickly canceling and re-ordering the contents of their physical wallet. Refer your customers to 1-800-Mastercard to learn more.

 

Purchase Assurance

Provides coverage for most items you purchase with an eligible Mastercard if the item is damaged or stolen within 90 days of the date of purchase.

 

 

 

 

KEEP AN EYE OUT FOR
FRAUD MONITORING SERVICES

Available at three different levels of protection to suit your needs

 

 

FREQUENTLY ASKED QUESTIONS

 

What is identity theft?

Identity theft is defined as the misuse of another individual’s sensitive information to fraudulently open credit accounts, use existing credit and banking assets, and even seek medical treatment. Sensitive data includes personally identifiable information (PII), such as Social Security numbers and financial account numbers, as well as protected health information (PHI). PII and PHI can be exposed intentionally and unintentionally—including through human error, data theft and hacking attacks on computing devices.

 

How does fraud monitoring and identity management services protect you?

Many of life’s milestones, such as buying a house, getting married, having children or retiring, create new opportunities for identity thieves. DEFENDERID scours millions of identity sources and alerts you to changes to your credit, personal, or financial information. With DEFENDERID, you gain access to experienced fraud specialists who are standing by to help you resolve any suspicious activity. FraudScout provides:

• Credit and fraud monitoring that alerts you to suspicious activity.

• Proactive educational resources for protection before a crime occurs.

• Full identity theft recovery assistance for advocacy, guidance and personalized help.

• Document and identification replacement for critical documents that are lost or stolen.

 

 

What does the service include?

DEFENDERID is a comprehensive service that monitors a range of sources for changes to your PII or PHI. Depending on which plan you select—include:

• Monitoring, Report and Score – Daily monitoring of your personal records, including email alerts for any changes and an annual credit report and score.

• Change of Address Monitoring – Learn about changes to your USPS information that could indicate attempts to divert mail or open accounts in your name.

• Social Security Number Trace Monitoring – Review names,aliases and address history associated with your Social Security number for signs of fraud.

• Court Records Monitoring – Make sure criminal acts are not reported under your identity.

• Sex Offender Registry Notification – Make sure a sex offender is not using your identity, and learn about the sex offenders who are registered in your zip code.

• Payday Loan Monitoring with Initial Report and Email Alerts Make sure criminals are not taking out payday or quick cash loans, which do not require a credit inquiry.

• Cyber Monitoring – Rest more easily knowing the internet is monitored daily for potential fraudulent transactions using your stolen personal information.

• Score Tracker – Ongoing tracking of credit scores through monthly credit score monitoring.

• Life Stages Identity Management Services – Learn how to protect you and your family with proactive education resources and guidance, and rely on fraud resolution experts for help when data is compromised.

• $25k Reimbursement, $0 Deductible – Get help restoring your credit and good name, if your identity is stolen, along with reimbursement of up to $25,000 per policy period for covered expenses.

 

How much do these services cost?

Plans vary in price from $9.99 to $19.99 a month.

 

Is this an insurance product and do you need to file a claim to use the services?

No, absolutely not. These services are not an insurance product, therefore access to a fraud specialist does not require filing a claim.

 

When should you call for fraud assistance?

If you suspect identity theft or wish to proactively protect your

good name, call Cyber Scout’s Resolution Center Support Team. Some examples of activity that should raise the red flag include:

• Getting a monitoring alert

• Receiving an Explanation of Benefits for treatments never received

• Preparing to go overseas for military service

• Losing identifying documents

• Not receiving your W-2

• Being unable to file a tax return because someone already has filed in your name

• Learning your personal information was exposed in a data breach.

 

How do I access the monitoring services?

All you need is access to a computer and the internet. Once you have purchased the service and activated your account, you can log into the user-friendly service any time to stay up to date on your credit and financial monitoring.

 

What can you expect after you purchase?

Once you have purchased your plan, CyberScout will send you an email with instructions to activate your account. The email will include a link to the service and a unique code to validate registration. Complete the entire validation and registration process to ensure that your information is being monitored.

 

 

SITEMAP

LOCATIONS & HOURS

MAIN BRANCH

WEST LAWRENCE

DE SOTO

KANSAS CITY

LAKE LOTAWANA

ATM LOCATIONS

888A New Hampshire Street Location

Main Branch

888A New Hampshire St.

Lawrence, KS 66044

 

Phone: 785-838-9704

Fax: 785-312-7228

Toll Free: 866-259-1162

LOBBY HOURS:

Mon - Fri: 9:00 a.m. to 5:00 p.m.

Saturday: 9:00 a.m. to 12:00 p.m.

 

DRIVE THRU HOURS:

Mon - Fri: 8:00 a.m. to 6:00 p.m.

Saturday: 8:30 a.m. to 12:00 p.m.

Great American Bank Main Branch

West Lawrence

3500 Clinton Parkway

Lawrence, KS 66047

 

Phone: 785.838.9704

Fax: 785.865.2999

Toll Free: 866.259.1162

LOBBY HOURS:

Mon - Fri: 9:00 a.m. to 5:00 p.m.

Saturday: 9:00 a.m. to 12:00 p.m.

 

Drive-Thru Hours:

Mon thru Fri: 8:00 a.m. to 6:00 p.m.

Saturday: 8:00 a.m. to 12:00 p.m.

DeSoto Branch location

De Soto

33050 West 83rd Street

De Soto, KS 66018

 

Phone: (913) 585-1131

Fax: (913) 585-3266

LOBBY HOURS

8:00 am - 5:00 pm, M-F

9:00 am - 12:00 pm, Sat.

 

DRIVE-THRU HOURS

8:00 am - 6:00 pm, M-F

9:00 am - 12:00 pm, Sat.

Kansas City Branch Photo

Kansas City

3901 Main Street

Kansas City, MO 64111

 

Phone: (816) 561-8866

Fax: (816) 531-3442

LOBBY HOURS

9:00 am - 4:00 pm, M-Th

9:00 am - 5:00 pm, Fri

 

DRIVE-THRU HOURS

8:00 am - 5:00 pm, M-F

9:00 am - 12:00 pm, Sat.

Lake Lotawana Branch Photo

Lake Lotawana

12418 South 7 Highway

Lake Lotawana, MO 64086

 

Phone: (816) 246-5663

Fax: (816) 246-5683

LOBBY HOURS

9:00 am - 5:00 pm, M-F

9:00 am - 12:00 pm, Sat.

 

DRIVE-THRU HOURS

8:00 am - 5:00 pm, M-F

9:00 am - 12:00 pm, Sat.

These ATMs are available 24 hours a day at the following locations:

 

Great American Main

3500 Clinton Parkway

Lawrence, KS 66047

 

Great American Lawrence

888A New Hampshire Street

Lawrence, KS 66044

Great American De Soto

33050 West 83rd Street

De Soto, KS 66018

 

Riverfront Mall Spring Hill Suites - Lobby

1 Riverfront Plaza

Lawrence, KS 66044

Great American Lotawana

12418 South 7 Highway

Lake Lotawana, MO 64086

 

Great American Kansas City

3901 Main Street

Kansas City, MO 64111

Member FDIC Equal Housing Lender Logos